FAQ for coaches

Basics

The company, at which I’m already listed as a coach, has contacted me and stated that KLAITON is their new outsourcing partner for their coaching management and that all future coaching requests will be handled by KLAITON. What does this mean?

Managing multiple small-scale coaching requests is a tedious process, especially for larger companies. Leaders and experts in the organisation send coaching requests to HR; HR typically has a list stored with contact information of coaches. They identify a suitable person and contact this person by email. All communication is sent through email: forms, CVs, invoices. This means a lot of administrative hassle, as the company has multiple service providers as well as information that is not centralised nor structured. Most of the time, there is also no ongoing quality assurance or a structured feedback process.

As an outsourcing partner, KLAITON takes over all coaching requests. This means that a leader or expert within the organisation can request a coaching session via online form; KLAITON will recommend three coaches within 48 hours. The client decides on a coach and the process starts. HR can view the status of all requests at any time via dashboard.

Our goal is to have the client, the coach and HR concentrate on the essentials: the content. The administrative process should be handled in a modern, efficient and digital manner.

When joining the KLAITON coach pool, you're not only listed as coach for the original organisation that prompted you to apply – you're also listed for all other organisations working with KLAITON.

Do I need special software or apps to receive coaching requests via KLAITON?

No – the only thing you need is a computer and an internet connection. After you've completed our selection process, you can log in and apply for the coaching requests that were sent to you.

Admission process

What are the requirements to become part of the KLAITON coach community?

To be able to create a profile on the KLAITON platform and enjoy the benefits of the KLAITON community, you will need to go through a selection process. Find more information on the process here.

One of the requirements is a ‘certification with at least 110 study hours’ – that doesn’t sound too much. Most certified coaches have a lot more experience – why is your limit this low?

We share this thought – almost. Because there are always exceptions. For example, the top executive who has worked at board level and gained very valuable experience – and then decided to become an executive coach, doing a short coach training. Sometimes, such profiles are just the ones our clients are looking for and we'd like to empower that. We, of course, need to be convinced of methodical competence, regular training, and highest integrity. On average, the coaches listed with KLAITON have a significantly higher amount of training hours.

Why do you focus on business coaching only and do not offer life coaching or social counseling?

Our clients are large organisations. The coaching sessions they're willing to support (and pay) should always have a connection to their business. As our coachees are mainly working as leaders or top experts within these organisations and therefore have high demands based on their complex work realities (e.g. matrix structures, multitasking, work overload), we require our listed coaches to have a pronounced understanding of business contexts.

I have many years of experience and completed many top trainings. I think my resume speaks for itself. Why is it necessary to go through the online registration to be listed as a coach with KLAITON?

It is said that a selection process gains quality with the amount of different perspectives one assumes. During our face-to-face interview, we will get to know you personally, but the references we receive and the self-assessment you do give us even more input to process. The online procedure we use has been tested for decades and gives us valuable insight into personal behavioral preferences, values, motives and personal interests. This provides us with a full image of you as a person and will also help us match coachees and coaches in an optimal way.

I am a managing director of a small company with some employees – can we register ourselves as a company?

KLAITON enables organisations that have regular coaching needs to access a selective pool of proven, excellent coaches. This is why KLAITON only accepts applications from individuals – not coaching companies. However, it is possible for many coaches from one company to be listed with KLAITON – they just all have to go through the same selection process.

Advantages of KLAITON

What’s in it for me to part of the KLAITON community?

KLAITON represents a strong acquisition channel for exciting coaching inquiries and gives you the opportunity to be listed as a coach with new organisations. If you have already been listed with an organisation and now have to re-qualify, this may seem tedious at first. However, you will see that our processes are simple and that being matched to a coachee will be smoother than it has ever been. You'll also be listed for other organisations KLAITON works with.

The KLAITON community is a network of highly competent and experienced (business consultants and) coaches. As part of this community, you'll have the chance to regularly exchange knowledge with like-minded people. We guarantee structured feedback after each completed coaching process. Last but not least; with KLAITON, you no longer have to worry about invoicing, as this is fully automated.

Process

How many coaching requests per year can I expect?

Unfortunately, this is difficult to say at the moment… and it will depend on how many organisations will use our company solution, i.e. outsourcing their entire coaching management. We are currently talking with a large number of organisations about this and expect demand to be high.

What is the extent of a typical coaching request?

Most organisations specify an amount of hours or minutes for one approved coaching process. Our current standard is set at 300 minutes. How these 300 minutes are used, is up to you and your coachee. The only restriction is that an approved coaching process is only valid for one full year from the date it was approved.

How do the steps of a new coaching request look like?

The coachee creates a request via our tool. This is matched with the profiles of our listed coaches. Specialisation or language play a role here. The eligible coaches will then receive an email with information about the new request and are able to apply or express their interest and add a few words to their reply. The coachee receives all applications and decides on a coach, based on the application and online profile. You will then either receive a confirmation email and get in touch with your coachee to make an appointment – or a rejection email.

During the entire process, KLAITON is by your side, ready to answer questions or support where necessary.

Pricing & invoicing

How does pricing work? Can I ask what I want or does KLAITON provide certain criteria?

With every coaching request, an hourly rate is stated. Based on this information, you can decide whether to accept the request or not.

    Do I have to invoice the client myself?

    No. You invoice KLAITON, not the end client. However, this is done automatically for you! By the third business day of each month, you log the coaching sessions you have carried out during the past month, including the number of minutes, in our tool. The tool then automatically creates an invoice. On the same day, KLAITON creates an invoice for all coaching sessions of all coaches within that month for the client. Once this invoice is settled, we settle your invoice as well.

    Does KLAITON receive a commission?

    No. The KLAITON service is free for our coaches. Our customers pay a yearly fee for outsourcing their coaching management.

    What kind of support does KLAITON provide in case clients pay late or not at all?

    KLAITON takes care of reminding clients regularly and handles all related expenses. In the case of a client not paying at all (e.g. due to bankruptcy), we cannot assume responsibility and will therefore also not be able to pay the coach – however, in this case we will stop working with the client.

    Rights & obligations

    Do I have to apply to every coaching request?

    No – of course not. If a request is published, you decide whether you would like to apply or not.

    Does KLAITON have a competition clause?

    No, we don't. KLAITON does not require any exclusivity. Feel free to serve your existing clients outside of KLAITON, register with other platforms, and do whatever you did before KLAITON.